Service Delivery and Operations Pathways in the Tasmanian State Service

A Service Delivery and Operations Pathway career starts via an ICT entry job role that helps you develop the required technical and human skills and competencies such as incident management, customer service support, problem solving, service level management, supplier/vendor communication between the organisation and the suppliers.  Gaining valuable hands-on experience in the field of service delivery and operations is fundamental for other specialist roles such as cyber security.

Typically these entry level roles require foundational education and training with a University or TAFE course in ICT to develop the knowledge and valuable applied knowledge. Applied knowledge is also gained through Catch the Flag initiatives, work experience and work placements (also known as internships).

Undertaking micro-credentials short courses and undertaking ICT related projects are anorther great way to uplift while working.

Below are some Resources that outline the typical Service Delivery and Operations roles in the Tasmanian state service and the critical and desirable skills and levels that the organisation requires of you to deliver the products and services.